Pet insurance helps cover surprise vet bills, so you don’t have to choose between your pet’s health and your wallet. But sometimes, life changes – and not everyone keeps this plan forever.
According to a survey, nearly 1 in 5 pet owners consider dropping their pet insurance in Ontario , Canada. Why? Maybe money’s tight, the pet has passed, or the insurance just isn’t working for them. Now, you might be wondering: is it really possible to cancel this insurance plan?
The answer is ‘YES’.
But to do it right, you need to understand the cancellation process. And that’s where this article comes in, helping you avoid surprise fees or lost refunds.
Importance of Understanding Your Pet Insurance Policy Terms
When thinking of canceling this plan, you need to understand how this cancellation process works. These rules can change depending on whether you have wellness coverage or accident and illness coverage.
For example, wellness coverage may be easier to cancel than accident or illness plans, which might have more conditions.
It’s also important to know how pre-existing conditions affect your policy. If you cancel and try to get a new plan later, your pet’s past health problems might not be covered again.
Knowing these details can help you make smart decisions and avoid surprises if you ever need to change or cancel your insurance for pets.

How to cancel pet insurance in Ontario?
Now that you’ve got the basics of this protection plan, let’s look at how you can cancel it if you decide not to continue for any reason:
1.Fetch Pet Insurance
To cancel Fetch Pet Insurance, you can do it anytime by contacting their customer service. You can call them at 1-866-467-3875. The team will require your personal or relevant information and guide you to cancel it.
If you cancel within the first 30 days and haven’t made any claims, you’ll get a full refund. After that, you’ll get a partial refund for unused days.
Fetch doesn’t have an online cancellation form, so you’ll need to call, email, or mail a written request to their office at PO Box 1489, Bolingbrook, IL 60440.
Here, it’s important to ask for a cancellation confirmation to avoid future billing issues.
2.Trupanion Pet Insurance
If you’re looking for pet insurance for dogs and cats, Trupanion has been trusted for over 25 years. To cancel their pet insurance, follow these simple steps.
First, contact Trupanion’s customer service team by calling their 24/7 helpline at 855.210.8749. You’ll need to provide your policy number and verify your account.
The cancellation process is quick. But keep in mind that if you cancel, any medical conditions your pet developed while insured will be considered pre-existing and may not be covered if you re-enroll later.
Trupanion also allows cancellations by mail (send a letter to their Seattle or Canadian office) or fax.
3.Desjardins Pet Insurance
For Desjardins, you can do it online or by phone. Log in to your account, go to “Manage Policy,” and select “Cancel Policy.” Follow the given steps there to confirm.
Alternatively, you can call at 1-855-343-9393 to request cancellation. If canceling mid-term, fees may apply unless it’s your renewal date. You’ll receive written confirmation by mail.
4.Sonnet Pet Insurance
If you live in any province except Alberta, call 1-888-772-3272. For Alberta residents, the process may differ. If your policy has multiple names, ensure all parties consent before canceling.
Plus, you can send a written cancellation request. It’s just because mailing may be delayed due to postal service disruptions. You can check your online account for faster processing.
Remember, overdue payments or mid-term cancellations may affect refunds. The good thing? Even if you cancel, you can still access your account for records or future quotes.
6 Questions to Ask Before You Cancel Pet Insurance in Canada
Now, if you have finally decided to cancel this plan, don’t rush, pause for a while, and think about the following questions:
- Is there a waiting period if I want to switch later?
- Will canceling impact future premiums or re-enrollment?
- Can I pause instead of cancel?
- What happens to existing claims?
- Am I eligible for a refund?
- Is there a better plan within the same provider?
CutePetsTips: Helping You Stay Ahead in Pet Care
For pet owners in Ontario, CutePetsTips can really help you take better care of your furry friends. We share simple and easy-to-follow pet care tips that include their health, behavior, food, and daily care.
Our mission is to offer advice that matches your lifestyle and local needs. With careful and thorough research, our guides give useful insights to help you care for your pets in every season.
By subscribing to our blog, you’ll ensure two things: your pets stay happy and you always know what they need. This small step can make a big difference in your pet’s life.
FAQs
How much is pet insurance in Ontario?
In Ontario, pet insurance prices differ depending on different factors such as location, pet’s age, type, and coverage plan. However, on average, Canadians pay about CA$148 monthly. According to research, it’s around CA$201 for dogs and CA$94 for cats.
Can I cancel my pet insurance anytime?
The crystal-clear answer is ‘Yes’. You can cancel your insurance plan anytime. But to make a well-informed decision, you need to think about different questions before you hit on the “Cancel” option, which are mentioned above in the article.